Metal Powder
FAQ
Q: Are you factory/manufacturer?
A: No, we are trader. If you want to cooperate with our factory directly, we may also help you with that, but please offer enough evidence to prove that you are a worthy importer and share similar business scope with us.
 
Q: How do you guarantee the good quality of your products?
A: By choosing only the factories that have full set of business licenses, and with certain company scale. Both raw material & finished product must be analysed for each production batch.
 
Q: Can you offer samples?

A: Yes, and samples less than 500g (each type) is free. Besides, if you are willing to introduce your company, and prove that you are a worthy importer who shares similar business scope with us (by offering your business license showing your business scope), we may also cover the cost of the shipment part for you.


Q: How do you send the samples?

A: Usually, when customer ask for sample, first will call the factory send sample to our company, 

after check the sample is OK, we will pack the sample in seal packaging, then send it to professional express agent, you will get the sample in around one week.

 
Q: How long is your lead time?
A: Most our product can deliver within 7~14 days, however some product need to apply for a dual-use item License, it will cost 1-2month.
 
Q: Can you offer package customization service?

A: Yes, and we will have to receive your letter of guarantee for authorization & certificate of authorization of trademark possessor before doing that.


Q: Is it possible to visit the factory?

A: Sure, most of the product's factory are in a good cooperation with our company, except some State-owned factory, due to they also offer product to China Army,

they don't agree visiting, wish you could understand.

 
Q: What payment term is acceptable to you?
A: We accept T/T, L/C, D/P at sight & Escrow; as for sample orders, we also accept PayPal, Western Union, MoneyGram, etc.